FOR IMMEDIATE RELEASE
nTeligence
Leapfrogs Microsoft And OpenAI With The VoiceBot GPT
v5 System
Princeton Junction, NJ, July 6th, 2023 – nTeligence
Corporation has announced the availability of the VoiceBot GPT version 5. The
machine serves as a platform upon which to build and deploy voice driven
generative AI applications. It seamlessly combines a full featured SIP based
digital PBX, complete with call center capabilities, along with a state of the art generative AI environment. Enabling users
to talk to software robots (voicebots) on the phone through the public switched
telephone network (PSTN). The appliance can answer your most frequently asked
questions, create photographic quality artwork and
write associated copy, author Python code based solely upon a description of
the program, as well as duplicate and synthesize any human voice, or speech
pattern, so you can feel at ease talking to someone from the very same town you
grew up in.
The appliance is completely self-contained
and includes a full set of pre-built deep learning models that can be finetuned
using an organization’s own internal, domain specific, training data. It is not
dependent upon any cloud based AI service. As a
result, there is no risk of a “service outage” lasting many hours. The VoiceBot
GPT was engineered to be liquid cooled, built upon a hardened Linux operating
system, and is targeted for deployment at the very edge of the network. This
eliminates the fatal design flaw inherent in today’s densely packed data
centers, which has already led to the meltdown of thousands of rack mounted
servers. This issue stems from the cloud data center’s monolithic, centralized
air conditioning system which is subject to catastrophic failure from something
as commonplace as a mid-afternoon thunderstorm. From a financial perspective,
unlike cloud based AI services, there are no
incremental costs incurred whenever a deep learning model is executed, nor are
there any limits imposed on the volume or frequency of system usage.
Across various industries there are many
different uses for the VoiceBot GPT v5. In such areas as sales and marketing,
customer service and support, information technology, legal, R & D, finance and human
resources. As nTeligence Corporation’s founder and CEO Marc Schneiderman
states, “From a business perspective, the opportunity to use the VoiceBot GPT
v5 system to automate rote, repetitive, voice based conversational tasks is
immense. Gartner research predicts that in the contact center space alone,
there is an opportunity to reduce human labor costs by eighty (80) billion
dollars a year across the globe.”
From a functional perspective, the VoiceBot
GPT was designed to replace Interactive Voice Response (IVR) systems, as well
as text based chatbots. Existing IVR systems can only recognize a limited
number of spoken words, as well as interpret touch tones representing
individual alpha numeric values. IVR systems can be very frustrating from a
customer experience (CX) perspective, especially when getting stuck in the
proverbial “endless loop”, being placed on hold indefinitely, or routed to the
wrong queue. When comparing voicebots to existing IVR systems, a digital agent
can answer calls instantaneously. Without the user ever having to navigate
through a set of menus or be placed on hold waiting in a queue. When
considering the use of traditional keyboard driven chatbots, the main drawback
is that the average person can speak about one hundred and forty (140) words
per minute but can only type forty (40) in the same timeframe. When comparing
the overall performance of voicebots to chatbots, the former can communicate
information much more quickly, reducing the time needed to provide responses to
users most frequently asked questions (FAQs) and resolve issues.
nTeligence is a woman owned, emerging,
generative AI company based in Princeton Junction, New Jersey. Being located
close to Princeton University allows our team to leverage the expertise of some
of the world’s most foremost linguistic scholars. We are focused on product
development, delivery of professional services, as well as performing pure and
applied research into the field of artificial intelligence. For additional information
please contact nTeligence Corporation at info@nteligence.com, or call
609-651-0070.
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* Throttling in refence to CPU cores means
that some are shut down, or taken offline, as temperatures rise. This leads
directly to a reduction in system performance.